Thank you for choosing Nam's Kitchen for your dining experience. Below is our policy regarding delivery and takeaway orders placed through our website, with payments processed by Razorpay.

​

1. Ordering Process:

• Orders for delivery and takeaway can be placed through our website's online ordering system.

• Select the desired items from our menu, specify any special instructions, and proceed to checkout.

• Provide accurate contact information, delivery address (if applicable), and preferred delivery or pickup time.

2. Delivery Area and Times:

• We offer delivery services within a specified radius from our restaurant location in Delhi.

• Delivery times may vary based on order volume and distance from our restaurant. Estimated delivery times will be provided during the checkout process.

• Please note that delivery may be unavailable during peak hours or in certain areas.

3. Minimum Order Requirement:

• A minimum order value may apply for delivery orders. This requirement will be displayed during the checkout process.

• Takeaway orders do not have a minimum order requirement.

4. Delivery Charges:

• Delivery charges, if applicable, will be clearly displayed during the checkout process.

• Certain promotions or discounts may waive delivery charges under specific conditions.

5. Payment Process:

• Payments for online orders are processed securely through Razorpay, our trusted payment processor.

• Accepted payment methods include credit/debit cards, net banking, UPI, and other options supported by Razorpay.

• All transactions are encrypted and comply with PCI-DSS standards to ensure the security of your payment information.

6. Order Confirmation:

• Upon successful payment, you will receive an order confirmation email or SMS containing the details of your order.

• For delivery orders, you will receive a separate notification once your order is out for delivery.

7. Changes and Cancellations:

• Changes to your order or cancellations may be accommodated within a limited time frame before the scheduled delivery or pickup time.

• Please contact us immediately if you need to modify or cancel your order. Refunds for cancelled orders will be processed in accordance with our refund policy.

8. Quality Assurance:

• We take pride in preparing and packaging your orders with care to ensure freshness and quality.

• If you encounter any issues with your order, such as missing items or incorrect dishes, please contact us promptly for resolution.

9. Customer Support:

• If you have any questions, concerns, or feedback regarding your delivery or takeaway order, our customer support team is available to assist you.

• You can reach us via email at [email protected] or by calling [phone number].

10. Disclaimer:

• While we strive to deliver orders in a timely manner, unforeseen circumstances such as traffic conditions or inclement weather may affect delivery times.

• We appreciate your understanding and patience in such situations.

​

By placing an order for delivery or takeaway through our website, you agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Nam's Kitchen. We look forward to serving you!

​

[Last Updated: March 20, 2024]